If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets or exceeds national criteria. Should you prefer to leave constructive feedback, please use the Friends and Family feedback on the bottom of our homepage.
Complaint Form Document
Who can a formal complaint be made to?
To either the practice or LLR ICB
In the first instance, we recommend directing your complaint to the practice:
In writing to: Practice Management, 1 Greengate Lane, Birstall, Leicester, LE4 3JF – Please complete the above document.
Email: llricb-wl.greengatemcpracticemanagers@nhs.net – Please use the above document as an attachment to your email ensure all necessary details are included.
Telephone: 0116 2677901 – Explain that you wish to make a verbal complaint to Management. You will be transferred if a member of management is available and if not, your details will be taken and a call back can be requested.
We make every effort to give the best service possible to everyone who attends or interacts with our practice. However we are aware that things can go wrong resulting in patients feeling that they have a genuine cause for complaint.
When we look into your complaint , we will investigate the circumstances; we will take steps to ensure that learning is conducted to assist in preventing the same problem again in the future. We may contact you by phone if we require further information.
In the event of anyone not wishing to complain to the practice they should be directed to make their complaint at:
In writing: Corporate Governance Team NHS Leicester, Leicestershire and Rutland ICB Room G30, Pen Lloyd Building County Hall, Glenfield Leicester, LE3 8TB
Telephone: 0116 295 7572
Email: llricb-llr.enquiries@nhs.net
In those cases where the complaint is made to LLR ICB, the practice will comply with all appropriate requests for information and cooperate fully in assisting them to investigate and respond to the complaint.