As of 31st March 2020, almost all prescriptions will be signed and sent electronically. We recommend that patients nominate a local pharmacy in order for us to do this. This will lead to a more efficient, faster and secure service.

Changes to repeat prescription ordering

From the 30th June 2019, West Leicestershire residents (which includes all patients registered at Greengate Medical Centre), will have to order their repeat prescriptions directly through their GP Practice and not a high street/internet pharmacy or appliance contractor. We have leaflets and posters available within the surgery for your information which should help to understand the changes, as well as provide details of what you need to do.

If you feel that you or your family member should be exempt from this, please ask at Reception for an 'Exemption Form' and the usual GP will make a decision as to whether a patient meets the criteria to have this be upheld.

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Becoming a Training Practice

We are pleased to announce that as of 2020, Greengate Medical Centre will become a ‘Training Practice’. This essentially means that we will be training an already qualified Doctor on site to become a General Practitioner. In doing so, the trainee GP will also be offering some of our patients appointments.

Extended Hours

As of the 1st of July 2019, the Practice will be offering certain Healthcare appointments from 7:30am, Monday to Friday. We are hoping that this will enable patients who struggle to make appointments during the normal working day, to have more options.The Duty Doctor on any given day will also have 2 telephone appointments available to him between 6:00pm and 6:30pm. This will be trialled until March 2020 at which time, we will review this.

Online Services

We are encouraging patients to sign up to online services if they are able to. The link is available via this page on the right hand side. Having online services will allow you to get an appointment without having to call the surgery as well as giving you several other time-saving advantages. If you would like any help signing up, please contact the surgery and we will be happy to assist.

Coronavirus (COVID-19)

The NHS and Public Health England are well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The latest information on symptoms of Coronavirus infection and areas where recent travel may have resulted in high risk of exposure can be found on

NHS 111 has an onling coronavirus service that can tell you if you need medical help and advise you what to do.

Do not attend a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.

Christmas and New Year opening times

Monday 21st December

Open at 8am

Close at 6pm

Tuesday 22nd December

Open at 8am

Close at 6pm

Wednesday 23rd December

Open at 8am

Close at 6pm

Thursday 24th December

Open at 8am

Close at 4pm

Friday 25th December


Saturday 26th December


Sunday 27th December


Monday 28th December


Tuesday 29th December

Open at 8am

Close at 6pm

Wednesday 30th December

Open at 8am

Close at 6pm

Thursday 31st December

Open at 8am

Close at 4pm

Friday 1st January 2021


Saturday 2nd January


Sunday 3rd January


Monday 4th January

Open at 8am

Close at 6pm

For prescription information over the festive period please look under the prescription section.  Thank you


Primary Care Networks (PCN)

Greengate Medical Centre is part of the Watermead PCN. 

Watermead PCN consists of 4 practice working collaboratively, Birstall Medical Centre, Thurmaston Health Centre, Silverdale Medical Centre and Greengate.

What are Primary Care Networks?

Primary Care Networks are a key building block of the NHS long Term Plan, bringing general practices together to work at scale and focus on delivery; to provide a wider range of services to patients in a coordinated way across natural communities. This includes social care, health, community and voluntary services and integrated advice and guidance services. The Networks aim to easily integrate with the wider health and care system and improve the ability of practices to recruit and retain staff.

What will primary care networks do?

  • Primary care networks will be funded to provide a wider range of primary care services to patients, involving a broader set of staff roles, which includes Pharmacists and Social Prescribers (when a healthcare professional refers patients to support in the community, in order to improve their health and wellbeing) followed by Physicians Associates, Physiotherapists and Paramedics in following years.
  • Extended access to primary care services available across the Network of practices.
  • Primary Care Networks will also be expected to think about the wider health of their population, taking a proactive approach to managing population health and, from 2020/21, assessing the needs of their local population to identify people who would benefit from targeted, proactive support.
  • Primary Care Networks will be focused on delivering services, rather than on the planning and funding of services, responsibility for which will remain with the CCG.


 Shivani – Clinical Pharmacist (f)

Clinical pharmacists work in primary care as part of a multidisciplinary team in a patient facing role to clinically assess and treat patients using expert knowledge of medicines for specific disease areas. They work with and alongside the general practice team, taking responsibility for patients with chronic diseases and undertaking clinical medication reviews to proactively manage people with complex medication use, especially for the elderly, people in care homes and those with multiple conditions.

Find out more about clinical pharmacists in general practice.

Laura - Clinical Practitioner (f)

First Contact Physiotherapists (FCP) are qualified independent clinical practitioners who can assess, diagnose, treat, and manage musculoskeletal (MSK) problems and undifferentiated conditions and, where appropriate, discharge a person without a medical referral. FCPs working in this role can be accessed directly by patients, or staff in GP practices can refer patients to them to establish a rapid and accurate diagnosis and management plan to streamline pathways of care.

Find out more about first contact physiotherapists.

Harpreet Kaur - Physician Associate (f)

Physician associates are healthcare professionals with a generalist medical education, who work alongside doctors providing medical care as an integral part of the multidisciplinary team. Physician associates are dependent practitioners who work under the supervision of a fully trained and experienced doctor. They bring new talent and add to the skill mix within teams, providing a stable, generalist section of the workforce which can help ease the workforce pressures that primary care currently faces.

More information about the role of a physician’s associate is available on the Health Education England website.

Mary - Social Prescriber (f)

Social Prescribing Link Workers give people time and focus on what matters to the person as identified in their care and support plan. They connect people to community groups and agencies for practical and emotional support and offer a holistic approach to health and wellbeing, hence the name ‘social prescribing’.

Social prescribing enables patients referred by general practice, pharmacies, multi-disciplinary teams, hospital discharge teams, allied health professionals, fire service, police, job centres, social care services, housing associations and voluntary, community and social enterprise (VCSE) organisations get the right care for them.

Link workers typically work with people over 6-12 contacts (including phone calls and face to face meetings) over a three-month period with a typical caseload of up to 250 people, depending on the complexity of people’s needs.

More information about social prescribing can be found in the personalised care section of our website.

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