Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account
- using the GP online system: SystmOnline
These accounts show you all your repeat medicine and dosage and you can choose the ones you need.
You can also fill out a repeat prescriptions request form bring the paper form to the surgery, however we recommend for safety reasons you order online.
We do not take repeat prescription requests over the phone or email under any circumstances.
SystmOnline
Collecting your prescription
You can usually collect your prescription from your nominated pharmacy 3 to 5 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medication, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription. We do have Clinical Pharmacists and Pharmacist Technicians if you wish to make a specific appointment for a query or a review.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
If you have a repeat prescription, we may ask you to come in for a medication review. This will usually be done by a Clinical Pharmacist.
Prescription charges
Find out more about prescription charges
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.