Urgent appointments
To request an appointment for the same day, you need to call the practice at 8:00am for a morning appointment or at 12:00pm for an afternoon appointment by telephoning 0116 2677901 and pressing Option 1 (Monday to Friday). Please immediately state your full name and date of birth clearly to the Receptionist.
- When you get in touch, our Reception team have been trained to ask you for details of your medical issue. This is an essential part of their job role to help signpost you to the appropriate Practitioner or service.
They will use the information you give us to choose the most suitable Doctor, Nurse or Health Professional to help you.
Routine appointments
To request a routine appointment:
- Phone us on 0116 2677901, at any time Monday to Friday from 8am to 6.00pm. You can press 9 at any time whilst you are on hold to request a call back. This does not change your place in the appointments queue. Please immediately state your full name and date of birth clearly to the Receptionist.
- Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
- Use your NHS account to book
When you get in touch, our Reception team have been trained to ask you for details of your medical issue. This is an essential part of their job role to help signpost you to the appropriate Practitioner or service.
They will use the information you give us to choose the most suitable Doctor, Nurse or Health Professional to help you.
You may also prefer to request for a self-booking link for your Usual GP to be sent to your phone. Please ask for this service if you would prefer not to stay on the phone to listen to all the available options.
We are especially busy before and after public holidays so please be mindful of this when making a routine appointment.
Your appointment
However you choose to contact us, we may offer you a consultation:
- By phone
- Face to face at the surgery
- On a video call
- Via online services
SystmOnline
Extended hours at Birstall Medical Centre
You may request or be offered Doctor or Nursing appointments at Birstall Medical Centre, 4 Whiles Lane, Birstall, Leicester, LE4 4EE.
These appointments are held Monday – Friday 6:30pm to 8:00pm or Saturday 9:00am to 5:00pm
Cancelling or changing an appointment
To cancel your appointment:
- Use your NHS account
- Using the GP online system – SystmOnline
- Phone 0116 2677901
- Use the cancellation link on your text message reminder
If you need help when we are closed
If you need medical help, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer. You may request this but it is not always guaranteed. However, for GP appointments, for continuity of care, your appointment would be booked with your Usual GP under normal circumstances.
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by online services
- if you need an interpreter
- if you have any other access or communication needs
Home visits
Please follow the usual protocol for appointment booking with the GP. This will be initially a telephone consultation where the GP will triage your symptoms and act accordingly.
Though it may be appropriate to see patients in their own home, it is almost always better for you to be seen at the surgery, and the duty doctor may decide that this is the best course of action. The Receptionist will ask you to give a brief description of your symptoms so that this can be given to the doctor who will determine the urgency of your need.
If a visit is required, the Doctor may opt to use the Acute Visiting Service to make the home visit. The request will be triaged again and an appropriately trained practitioner will attend.
One Appointment, One Problem
Appointments are only 10 minutes long, and in order to investigate your problem fully, we ask that you prioritise your medical conditions and present your most important symptoms.
Every effort is made to see patients with urgent problems on the same day, and spaces are reserved each day for this purpose.
Appointments are always bookable up to 6 weeks in advance. Appointments are released at 8:00am and 12 noon daily for patients who urgently need to be seen by a GP on the same day. If we have reached our safe capacity and your issue is medically urgent, please describe the reasons for the urgency to the Receptionist who may speak to the Duty Doctor for medical opinion or advise an alternative service.
If you cannot keep an appointment, please contact the surgery as soon as possible in order that we may offer the appointment to another patient.