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News about our Doctors

Dr Sue Ford our Senior Partner, will regrettably be retiring from the Practice on the 2nd June 2019. Dr Ford has been with the Practice for 28 years and will be sorely missed by many patients and staff alike. We all would like to express our thanks to her for the years of exceptional work as a GP and wish her every happiness in her retirement. 

In doing so, we are also very pleased to announce that Dr Thomas Edwards will be joining the Practice as a full time Partner from the 3rd June 2019. Dr Edwards will be taking over Dr Ford's patient list. All of Dr Ford's patients will automatically be transferred to Dr Edwards to ensure a smooth transition and we hope you will join us in welcoming him to Greengate Medical Centre.

Dr Greer will become Senior Partner at the Practice upon Dr Ford's retirement.

Changes to repeat prescription ordering

From the 30th June 2019, West Leicestershire residents (which includes all patients registered at Greengate Medical Centre), will have to order their repeat prescriptions directly through their GP Practice and not a high street/internet pharmacy or appliance contractor. We have leaflets and posters available within the surgery for your information which should help to understand the changes, as well as provide details of what you need to do.

Extended Access appointments

We are increasing the number of appointments available for you to see a GP in the early mornings, evenings or at weekends across West Leicestershire.

Depending on your individual circumstances and symptoms, we may offer you an ‘extended access’ appointment. Please note however, that these appointments will not be in your usual GP practice and may not be with one of your usual GPs or nurses.

Depending on the reason for your appointment, and if you are in agreement, it may be suitable for you to see an Advanced Nurse Practitioner, instead of a GP.

The clinician you see will be able to access relevant sections of your medical notes and will communicate what has happened during your appointment back to your usual GP practice.

These appointments will be available at the following locations:

Loughborough Urgent Care Centre at Loughborough Community Hospital

Coalville Community Hospital

Hinckley and Bosworth Community Hospital

If you would like to know more please speak to a member of practice staff.

Patient Care

The aim of the practice is to provide good quality, easily accessible primaprimary health care in a friendly environment. We will: •

  • Treat you with courtesy
  • Ensure that your medical confidentiality is respected
  • Inform you of services available by means of a notice board
  • Offer advice to promote good health and avoid illness
  • Aim to begin surgeries at the published times, and keep to time
  • Refer patients for a further opinion when necessary

Patients' Responsibilities

We ask for the following from patients:

  • Please treat us with the same courtesy as that we offer you
  • Please use the practice services in a responsible manner
  • Please be punctual for appointments
  • Remember that each appointment is for one person only
  • Home visits are for those who are too ill to attend surgery
  • The Duty Doctor service is for medical emergencies only
  • Please do not miss appointments - it is a waste of valuable NHS time and resources. If you fail to attend on more than two occasions within a 12 month period, your registration at the practice will be reviewed.
  • Abusive and violent behaviour of any kind will not be tolerated. We may need to involve the police and may result in immediate removal from the practice list.


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